Privacy and Security

Information Collection and Use
Information collected on this site will not be sold, shared or rented to others.

Order
We request information from customers on our order form.  Here customers must provide contact information (like name and address) and financial information (like credit card number).  This information is used for billing purposes and to fulfil customers' orders.  If we have trouble processing an order, this contact information is used to get in touch with a customer.

Security
We take data security very seriously and we take every precaution to protect our users’ information. When our order form asks you to enter sensitive information (such as credit card number), that information is encrypted and is protected with the best encryption software in the industry - Secure Socket Layer (SSL) 128-bit encryption along with PGP (PGP - is a military grade encryption tool that no one else can read). We will never release your credit card information to anybody outside our organisation other than to process your order and check for fraud, credit and security. We also observe strict internal security procedures in the processing of your information and we seek at all times to comply with the Data Protection Act 1998.

Most major Credit Card providers now offer Internet Guarantee Protection where the cardholder is not held liable for fraudulent charges made over the Internet. Contact your card provider for more information.

If you are still unsure about submitting your details through the internet, you can provide your details by phone, fax or post. We respectfully advise customers to never submit credit/debit card details openly in an email or to write them in a letter; this is to protect you from the possibility of any fraudulent activity should your information be intercepted by another.

Attempts to pay for goods from this website via fraudulent methods (stolen credit card, fraud syndicate etc.), whether successful or not, will be logged by our servers and every effort will be made to pursue, identify and prosecute within applicable laws governing e-commerce and/or Credit Card fraud. Our systems automatically check for correct verification numbers, addresses etc. before payments are processed. We also subscribe to the www.early-warning.org database and register any attempted fraudulent transaction (including names, addresses, telephone numbers, email addresses etc.).

Cookies
A cookie is a piece of data stored on the customer’s hard drive containing information about the user.  For instance, by setting a cookie on our site, users will not have to provide address details each time they order and the shopping basket can remember products purchased at an earlier time. Cookies are stored on the customer’s computer only. We have no access to their content.

Links
This web may contain links to other sites. Please be aware that we are not responsible for the privacy practices of such other sites.  We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects personally identifiable information.  This privacy statement applies solely to information collected by this Web site.

Other
We reserve the right to repeat comments about our products made in communications with us for marketing purposes.